Frequently Asked Questions

We strive to offer reliable support and clear answers to help make your move smooth and easy. Below you’ll find answers to the most common questions about planning, pricing, services, and moving logistics.

Planning and Booking

How do I schedule or reschedule my move?
You can contact our Customer Care team to book or adjust your move. Advance notice helps us provide the best schedule for your needs.
How far in advance should I schedule delivery or pick-up?
We recommend scheduling as early as possible. Long-distance moves require advance notice, and local moves can be booked online or by phone.
When is the best time to make a reservation?
It’s best to reserve your move as soon as you know your approximate date. We can hold your booking even if some details are not yet finalized.
How early should I book my move?
Ideally, schedule your move at least a month in advance to secure your preferred date and time.
What are the best days of the week to move?
Weekdays, especially Tuesday and Wednesday, tend to have more availability, fewer delays, and better rates.

Call our customer support team at +1 (888) 711-4778 for quick assistance or to confirm your schedule.

Cost and Payment

What’s included in your moving rates?
Our standard rates include movers, professional equipment, furniture protection, basic disassembly and reassembly, fuel (for most locations), and basic insurance.
How do you charge for local and long-distance moves?
Local moves are charged based on time and crew size, while long-distance moves are priced according to distance and shipment weight.
Are there extra charges for stairs or elevators?
For local moves, no extra charges apply. Long-distance moves may include additional fees for difficult access points.
What forms of payment do you accept?
We accept Visa, MasterCard, Discover, cash, and cashier’s checks. Credit card payments for long-distance moves may include a small service fee.
When is payment due?
Full payment is required before delivery and unloading, in accordance with federal transportation regulations.
Should I tip my movers?
Tipping is always optional but appreciated. A gratuity of 15–20% is customary for excellent service.
What happens if I cancel my move?
Refund eligibility depends on the timing of your cancellation. Please review our cancellation policy or contact Customer Care for details.

Services and Features

Do you offer packing services?
Yes, we provide full or partial packing options using quality materials designed to protect your belongings.
Can you disassemble and reassemble my furniture?
Yes. Our team handles furniture assembly and disassembly at no extra charge.
Will movers place furniture and boxes where I need them?
Absolutely. Your movers will arrange furniture and boxes in your new home according to your instructions.
Do you move antiques or artwork?
Yes, our experienced team specializes in handling valuable and delicate items such as fine art, antiques, and specialty pieces.
Do you handle commercial or office moves?
Yes, we provide customized relocation solutions for businesses, offices, and commercial facilities.

We do all the work for you so you can relax and enjoy a stress-free move.

Storage and Packaging

Do you provide mobile storage options?
Yes, we offer secure mobile wooden vaults for short- or long-term storage.
How are items stored?
Your belongings are kept in secure, climate-controlled wooden vaults designed to prevent damage.
Do you offer commercial storage?
Yes, we provide warehouse and inventory management solutions for businesses of all sizes.
Can you store large or unusual items?
Yes, our spacious facilities can accommodate oversized furniture and specialty items safely.
Is your storage facility secure?
Our warehouse is equipped with advanced security and monitoring systems to ensure maximum protection.
Do you provide wardrobe boxes?
Yes, wardrobe boxes are provided free for local moves and available for purchase for long-distance relocations.
Can I order packing supplies?
Yes, supplies can be ordered by phone. Delivery time and fees depend on the distance from our warehouse.

Every item you store or move with Burns Moving And Storage is handled carefully and fully insured for your peace of mind.

Moving Day and Logistics

What time will the movers arrive?
Our Customer Service team will contact you 48 hours before the move with your arrival time window.
When will my container or truck arrive?
Delivery windows are provided by email or online the day before your scheduled service.
How many movers will handle my move?
Team sizes range from two to eight movers, depending on the size and complexity of your move.
What size are your trucks?
We use 26-foot biodiesel trucks for local and long-distance moves, and 18-wheeler trailers for large deliveries.
Do I need to be home during the move?
Yes. If you can’t be present, assign a trusted representative with written authorization.
What is the latest time the crew can work?
Movers work until your service is complete unless local building rules limit access.
Will weather affect my move?
Severe weather may cause slight delays, but our experienced team is trained to handle all conditions safely.

Whatever happens, you can rely on Burns Moving And Storage to complete your move professionally and on time.

Company and Security

Do you background check your movers?
Yes, all movers undergo background checks and at least 30 hours of professional training before joining our team.
How long have you been in business?
We bring over 10 years of professional moving experience to every relocation.
Are you a broker or do you subcontract?
No. We are a licensed moving company using our own equipment and full-time employees.
Are your movers full-time employees?
Yes. Our crews consist solely of trained, experienced, and dedicated staff—not temporary laborers.
What happens if my belongings are damaged?
Liability and coverage depend on your selected protection plan—basic or full value coverage.
Who do I contact after my move if I have questions?
Our Customer Care team is ready to assist with any questions or concerns. You can contact us through the details provided in your moving documents.

At Burns Moving And Storage, we care about every client and are committed to providing first-class service and full support throughout your relocation journey.